Returns & Exchanges
Sale Item Conditions
- We are happy to exchange sizes for sale items only in store and online.
- No exchange on the same item if purchased prior to sale date in store and online.
Exchanging your item
Received your order and opened the package only to discover:
- it doesn't quite fit;
- it's not exactly what you thought it was; or
- you have simply changed your mind?
No need to panic, you have 30 days to exchange the item(s).
What you need to do
Email firstname.lastname@example.org with the following information:
I wish to exchange / receive a credit note for my return (please choose one).
Exchange item from:
Exchange my item to:
Send the item(s) to:
swish clothing Returns
85 Tope St
Once received, we will issue you with an online store credit.
For extra speedy service, you can call our customer service on 1300 526 443 and we can pop aside something else so you don't miss out.
Can't find something you love?
That's ok. If you can't find anything else you love right now, your online store credit lasts for 12 months.
Important information to remember:
Your items must be returned unworn, unwashed and with tags attached.
Items must not smell of perfume, deoderant, body odour or have any scissor cuts. Quite simply, items should be returned in their original state or we will send back any items to the sender.
For hygienic reasons cosmetics, makeup, hosiery, swimwear or earrings cannot be returned.
Steps to use your Internal Credit
Log into your Swish Account and on the dash board you can view your Internal Credits in 'My Credits'
When paying with an Intenal Credit, in the payment section of the Shopping Cart you select the box 'Internal Credit.' If there is still an outstandin amount to be paid you will need to select Credit Card, Pay Pal or Bank Transfer Payment to complete the order. Any remaining credits will stay linked to your account for another 12 months.